Dispatcher replacement cockpitOps Command CenterToday’s service queue, exceptions, customer updates, and the next best action in one focused workspace. Run automation Run delay check12New/triage 15Unscheduled 8Assigned 1En route 20Delayed 62Exceptions 5Auto actions 5Messages All32Needs schedule4Unassigned13At risk17VIP11Today’s Queue 32 visible of 32 jobs WO-10030 NeedsReview AC Gas Refill Ahmed Business - Lusail Scheduled: Not set ETA: Not set Tech: Unassigned High None Schedule and assign technician WO-10031 NeedsReview General Maintenance Mohammed Al Najjar Business - Mohammed Al Najjar Scheduled: Not set ETA: Not set Tech: Unassigned Medium None Schedule and assign technician WO-PROJ-SITE-1001 PendingScheduling Project Visit Aspire Education Campus Business - Training Campus Scheduled: Jun 12, 12:00 PM ETA: Jun 12, 12:30 PM Tech: Unassigned Medium Critical Call technician and send delay update WO-B2C-9001 PendingScheduling HVAC Ms. Fatima Al-Thani Individual ★ Gold VIP - The Pearl Villa 18 Scheduled: Not set ETA: Not set Tech: Unassigned High Critical Call technician and send delay update WO-10025 NeedsPhotos AC Gas Refill Baher Shehata Business - Baher Shehata site Scheduled: Not set ETA: Not set Tech: Unassigned Medium None Request customer photos WO-10012 PendingScheduling Civil and Architectural Lusail Living Business - Lusail Tower A Scheduled: Not set ETA: Not set Tech: Unassigned Medium Low Schedule and assign technician WO-10028 PendingScheduling Electrical Esraa Abdulhak Business - Esraa Abdulhak site Scheduled: Not set ETA: Not set Tech: Unassigned Medium None Schedule and assign technician WO-10032 NeedsPhotos AC Gas Refill Baher Shehata Business - Baher Shehata site Scheduled: Not set ETA: Not set Tech: Unassigned Medium None Request customer photos WO-10022 NeedsPhotos AC Gas Refill Mr. Omar Al-Sulaiti Individual - Primary site Scheduled: Not set ETA: Not set Tech: Unassigned High None Request customer photos WO-AUTO-LOW Scheduled CCTV and Access Control Qatar Office Park Business - West Bay Tower Scheduled: May 14, 12:47 AM ETA: May 14, 1:32 AM Tech: Unassigned Medium Critical Call technician and send delay update WO-B2C-9002 Scheduled Plumbing Mr. Omar Al-Sulaiti Individual ★ None VIP - Lusail Marina Apartment 2204 Scheduled: May 15, 2:00 PM ETA: May 15, 3:00 PM Tech: Yousef Rahman Medium Critical Call technician and send delay update WO-10026 PendingSiteVisit CCTV and Access Control Esraa Abdulhak Business - Esraa Abdulhak site Scheduled: Not set ETA: Not set Tech: Unassigned Medium None Schedule site visit WO-10027 PendingSiteVisit Inspection Esraa Abdulhak Business - Esraa Abdulhak site Scheduled: Not set ETA: Not set Tech: Unassigned Emergency None Schedule site visit WO-10023 PendingSiteVisit Inspection Baher Shehata Business - Baher Shehata site Scheduled: Not set ETA: Not set Tech: Unassigned Emergency None Schedule site visit WO-10008 Assigned CCTV and Access Control Qatar Office Park Business - West Bay Tower Scheduled: May 13, 4:00 PM ETA: May 13, 4:45 PM Tech: Farah Nasser Medium Critical Call technician and send delay update WO-AUTO-HIGH Assigned Electrical Lusail Living Business - Lusail Tower A Scheduled: May 13, 10:37 PM ETA: May 13, 11:12 PM Tech: Mina Joseph High Critical Call technician and send delay update WO-AUTO-MED Assigned Plumbing Sidra Restaurants Business ★ Gold VIP - West Bay Kitchen Scheduled: May 14, 12:59 PM ETA: May 14, 1:44 PM Tech: Ravi Kumar High Critical Call technician and send delay update WO-10006 Assigned Plumbing Sidra Restaurants Business ★ Gold VIP - West Bay Kitchen Scheduled: May 14, 4:00 PM ETA: May 14, 4:45 PM Tech: Nabil Hassan Emergency Critical Call technician and send delay update WO-10019 Assigned Bundled Soft Services Qatar Office Park Business - Primary site Scheduled: Jun 9, 4:00 PM ETA: Jun 9, 4:45 PM Tech: Farah Nasser High Critical Call technician and send delay update WO-10021 Assigned AC Gas Refill Mr. Omar Al-Sulaiti Individual ★ None VIP - Lusail Marina Apartment 2204 Scheduled: Jun 12, 11:00 AM ETA: Jun 12, 11:45 AM Tech: Nabil Hassan Emergency Critical Call technician and send delay update WO-10024 Assigned AC Gas Refill Baher Shehata Business - Baher Shehata site Scheduled: Not set ETA: Not set Tech: Ana Reyes Medium Medium Wait for acceptance or follow up WO-10029 Assigned AC Gas Refill Baher Shehata Business - Baher Shehata site Scheduled: Not set ETA: Not set Tech: Ana Reyes Medium None Wait for acceptance or follow up WO-10013 EnRoute Technical Solutions Aspire Education Campus Business - Training Campus Scheduled: May 13, 3:00 PM ETA: May 13, 3:50 PM Tech: Samir Darwish Medium Critical Call technician and send delay update WO-10011 PaymentPending Landscaping Aspire Education Campus Business - Training Campus Scheduled: May 12, 9:00 AM ETA: May 12, 10:00 AM Tech: Ravi Kumar Low Critical Call technician and send delay update WO-10003 Completed Electrical Gulf Retail Group Business ★ Strategic VIP - Mall of Qatar Branch Scheduled: May 11, 1:00 PM ETA: May 11, 1:30 PM Tech: Mina Joseph Medium None Monitor job WO-10001 Completed HVAC Gulf Retail Group Business ★ Strategic VIP - Mall of Qatar Branch Scheduled: May 12, 9:00 AM ETA: May 12, 9:30 AM Tech: Nabil Hassan High High Call technician and send delay update WO-10002 Completed Plumbing Pearl Hospitality Business ★ Platinum VIP - Pearl Marina Hotel Scheduled: May 12, 1:58 PM ETA: May 12, 2:43 PM Tech: Mina Joseph Emergency High Call technician and send delay update WO-10004 Completed HVAC Pearl Hospitality Business ★ Platinum VIP - Pearl Marina Hotel Scheduled: May 12, 3:00 PM ETA: May 12, 3:30 PM Tech: Mina Joseph Low Medium Monitor job WO-10010 Completed Electrical Lusail Living Business - Lusail Tower A Scheduled: May 13, 8:00 AM ETA: May 13, 8:30 AM Tech: Mina Joseph High High Call technician and send delay update WO-10009 Completed Cleaning Pearl Hospitality Business ★ Platinum VIP - Pearl Marina Hotel Scheduled: May 13, 10:00 AM ETA: May 13, 10:40 AM Tech: Ana Reyes Medium None Monitor job WO-10007 Completed Fire Systems Qatar Office Park Business - West Bay Tower Scheduled: May 13, 1:00 PM ETA: May 13, 1:35 PM Tech: Kareem Haddad High High Call technician and send delay update WO-10005 Completed Bundled Soft Services Gulf Retail Group Business ★ Strategic VIP - Mall of Qatar Branch Scheduled: May 13, 2:04 PM ETA: May 13, 2:49 PM Tech: Mina Joseph High High Call technician and send delay update
